Refund policy
Return & Refund Policy
At Rainbow Rhythm Inc., every purchase helps support sensory accessibility programs and resources for children and families. Thank you for supporting our mission.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we will gladly replace it at no cost to you.
Please contact us within 14 days of delivery and include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
Email: info@rainbowrhythminc.org
Returns
Because our apparel and merchandise are custom-made and printed on demand, we do not accept returns for:
- Incorrect size selection
- Buyer’s remorse
- Color variations caused by screen displays
- Orders placed with incorrect shipping information
Please review sizing charts carefully before placing your order.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After production begins, orders cannot be canceled or modified.
Refunds
Approved refunds will be issued to the original payment method.
Refund processing times vary by financial institution but are typically completed within 5–10 business days after approval.
Lost Packages
If your package is lost in transit, please contact us. We will work with the shipping carrier to determine the best resolution.
Donations
Donations made through Rainbow Rhythm Inc. are generally non-refundable. If a donation was made in error, please contact us within 7 days of the transaction.
Questions?
Rainbow Rhythm Inc.
Email: info@rainbowrhythminc.org
Website: rainbowrhythminc.org
Milwaukee, Wisconsin
Thank you for helping us create more inclusive, sensory-friendly communities for children and families.